SupraPlay Privacy Policy

At SupraPlay Casino, we take your privacy seriously and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit SupraPlay, create an account, or use any of our gaming services. By registering with us, you agree to the practices described below.

Information We Collect

When you join Vegas... rather, when you join SupraPlay, we ask you to provide certain personal details so that we can verify your identity and comply with our licensing obligations. Here at SupraPlay, we collect information through registration forms, deposit and withdrawal requests, customer support interactions, and your general use of our platform.

• We collect your full name, date of birth, residential address, e-mail address and phone number at registration
• We gather payment details when you deposit or withdraw funds via Visa, Mastercard, bank transfer or cryptocurrencies
• We record your gaming activity, including games played, wagers placed and Supra Points earned
• We store KYC documentation such as ID cards, utility bills, selfies with ID, and recordings of phone or live video calls when verification is required
• We log technical data including your IP address, device type, browser and session information

How We Use Your Data

Our SupraPlay platform uses your personal data for several legitimate purposes connected to providing our services. We at SupraPlay process your information to manage your account, process transactions, prevent fraud, and meet our regulatory obligations under our Costa Rica licensing framework.

• We use your data to verify your identity and age before allowing withdrawals
• We use your contact details to send transactional communications and, where permitted, marketing offers
• Our fraud prevention systems use your activity data to detect suspicious behaviour
• We use your gaming history to calculate loyalty rewards, Supra Points, and VIP level progression
• We may contact you by phone or live video call if additional verification is required, and if we cannot reach you within two weeks of our request, your account may be locked

Legal Basis for Processing

At SupraPlay, we process your personal data on several legal grounds, including the performance of our contract with you, compliance with legal obligations, our legitimate business interests, and, where applicable, your consent. Our SupraPlay team ensures that any processing beyond what is strictly necessary is only carried out with your explicit agreement.

Sharing Your Information

We do not sell your personal data to third parties. However, our operations require us to share certain information with trusted partners who help us run SupraPlay Casino effectively.

• We share payment data with our payment processors to complete deposits and withdrawals
• We share information with our owner entity, Hollycorn N.V., registered in Curacao, for compliance and corporate purposes
• We may disclose data to regulators, law enforcement or courts when legally required
• Our fraud and security partners receive limited data to help us prevent abuse of our services
• Third-party payment methods are not accepted on our platform, which limits unnecessary data sharing with unverified providers

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet our legal, accounting and regulatory requirements. If your SupraPlay account becomes dormant for 12 months, a monthly fee may apply, and we will continue to retain your data in line with applicable retention laws even after closure, where required.

Your Rights

We want you to feel confident about how your data is handled. As a SupraPlay Casino player, you have a number of rights regarding your personal information, and we are committed to respecting them.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You may ask us to delete your data, subject to our legal retention obligations
• You can object to or restrict certain processing activities, including marketing communications
• You may request a copy of your data in a portable format where technically feasible

To exercise any of these rights, you can contact our support team at [email protected], and we will respond in line with applicable data protection laws.

Restricted Territories and Data Processing

Our SupraPlay services are not available to residents of certain restricted countries, including Belarus, Brazil, Curacao, Cyprus, Estonia, Georgia, Israel, Latvia, Lithuania, Malta, Poland, Russia, Turkey and the United States. If you access SupraPlay from a restricted jurisdiction, we reserve the right to decline processing your data for account purposes and may close any account opened in breach of these restrictions. We remind you that using a VPN to bypass these restrictions is prohibited and may lead to the confiscation of winnings.

Security Measures

We at SupraPlay Casino implement technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse or alteration. Our security protocols include encrypted data transmission, restricted internal access to personal records, and ongoing monitoring of our systems for vulnerabilities. While we strive to protect your information, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Cookies and Tracking Technologies

Our website and the Supra App use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how our services are used. For more detailed information about the specific cookies we use, please refer to our separate Cookie Policy.

Children's Privacy

SupraPlay Casino is intended exclusively for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from someone underage, we will take immediate steps to delete that data and close the associated account.

International Data Transfers

Because our operations span multiple target markets, including Germany, Austria, Switzerland, France, Italy, Spain, Portugal, United Kingdom, Ireland and Greece, your data may be transferred and processed outside your country of residence. We ensure that appropriate safeguards are in place whenever your information is transferred internationally, in line with applicable data protection standards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. Any updates will be posted on this page, and we encourage you to review it periodically. Your continued use of SupraPlay after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of your rights, please reach out to our support team, available 24/7, at [email protected]. We are here to help and ensure your experience with us remains secure and transparent.