SupraPlay Terms and Conditions

Welcome to SupraPlay Casino. These Terms and Conditions govern your use of our website, supraplay.com, and all services we provide. By creating an account, you agree to be bound by these terms in full. We are operated by Hollycorn N.V., a company registered in Curacao under registration number 144359, with its registered office at Heelsumstraat 51, E-Commerce Park, Willemstad, Curacao, and licensed under our Costa Rica gaming authorization. Please read this document carefully before using our platform.

About Our Casino

At Supra Play, we have been operating since 2020, offering an extensive gaming experience to players across Germany, Austria, Switzerland, France, Italy, Spain, Portugal, the United Kingdom, Ireland, and Greece. Our SupraPlay casino online features over 5,000 games from 132 providers, including Evolution, NetEnt, Play'n GO alternatives such as PG Soft, Big Time Gaming, Yggdrasil, and many more. Here at SupraPlay, we provide slots, live dealer tables, jackpot games, blackjack, roulette, baccarat, poker, crash games, and a dedicated Jackpot category with cashpot slots paying over 10,000x per spin.

Our Supra Play platform is available as a desktop browser experience, a mobile browser version, and a progressive web app (the Supra App), which rewards new installations with 10 free spins. We at SupraPlay continuously update our game library to keep our offering fresh and competitive.

Eligibility and Account Registration

To use our services, you must be of legal gambling age in your jurisdiction and capable of entering a binding contract. We do not accept players from Belarus, Brazil, Curacao, Cyprus, Estonia, Georgia, Israel, Latvia, Lithuania, Malta, Poland, Russia, Turkey, or the United States. Players from Canada may not access NYX (NextGen) games due to provider restrictions, and NetEnt titles are restricted in numerous territories including Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, France, Italy, Spain, Sweden, the United Kingdom, and roughly 50 additional jurisdictions.

When you register at SupraPlay Casino, you must provide accurate, current, and complete information. We reserve the right to verify your identity at any stage, and you agree to cooperate fully with our Know Your Customer (KYC) procedures.

• You must submit a valid government-issued ID
• We may request payment system documents and utility bills in Latin or Cyrillic script
• We may require a selfie with your ID, a selfie with a special sign, a phone call, or a live video call
• If we cannot reach you within two weeks of a verification request, we will lock your account

Deposits and Withdrawals

We accept Visa, Mastercard, bank transfer, and cryptocurrencies as deposit methods, with all deposits processed instantly and free of charge. Third-party payments are not accepted on our platform. Minimum deposits start at USD 10, EUR 20, or GBP 20, while Visa and Mastercard transactions range from EUR 20 to 4,000, and bank transfers accommodate EUR 20 to 5,000.

Our VegasHero-style payout structure (applied here at SupraPlay) processes Visa and Mastercard withdrawals within 1-3 banking days, fee-free, while cryptocurrency withdrawals are typically instant. Card withdrawals up to the deposited amount return to the original card, with any excess sent via an alternative method. Visa payouts are not supported in the United States, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, and Singapore. We cap withdrawals at USD/EUR/GBP 4,000 per day, 16,000 per week, and 50,000 per month, though higher VIP tiers may qualify for exceptions.

Every deposit must be wagered three times before you may request a withdrawal. We aim to process all payments within 12 hours, though certain payment options may take up to three days. Intermediary bank fees on transfers may reach up to EUR/GBP 16, and we apply a dormant account fee of EUR/GBP 10 per month after 12 months of inactivity.

Bonuses and Promotions

Our SupraPlay welcome bonus spans your first four deposits, offering up to EUR/GBP 2,000 plus 310 free spins. Each deposit bonus carries specific codes and terms:

• First deposit: 100% up to EUR/GBP 250 plus 200 free spins, code LAGOON
• Second deposit: 50% up to EUR/GBP 500 plus 50 free spins, code DRIFT
• Third deposit: 25% up to EUR/GBP 500 plus 30 free spins, code SUNNY
• Fourth deposit: 25% up to EUR/GBP 750 plus 30 free spins, code PALM

We require a minimum deposit of EUR/GBP 20 to claim any bonus, and all bonuses carry 40x wagering requirements, with a maximum bet of EUR/GBP 5 while a bonus is active. Deposit-based bonuses are unavailable in Croatia and Serbia, and players from Finland are not eligible for such offers. We also offer a High Roller Bonus, Friday Reload, Monday Free Spins, cashback through Supra Points, rakeback, Prize Drops, a Wheel of Fortune, and Missions. We reserve the right to amend, cancel, or withdraw any promotion at our discretion.

Winnings Limits and Fair Play

We cap maximum winnings from no-deposit bonuses or free spins at EUR/GBP 50, a limit that survives completion of wagering. Winnings from cashback, comp points, tournaments, deposit bonuses, personal VIP offers, and weekly bonuses (excluding the welcome package) are capped at EUR/GBP 10,000, with any excess forfeited; our review process may take up to 14 business days. Progressive jackpot wins are always paid in full.

VIP Program and Loyalty Points

We automatically enroll you in our VIP program upon your first deposit. Progress is driven by Supra Points, earned at a rate of 1 SP per EUR/GBP 10 wagered on slots; table and live dealer games do not contribute. Points can be exchanged for cash at 300 SP per EUR/GBP 1 without affecting your VIP status. Our level-up rewards escalate from free spins to cash prizes, and reaching Level 30 earns a Ferrari 812 Superfast, delivered in base trim within 30 business days. All level-up rewards carry 3x wagering and are credited instantly.

Prohibited Use and VPN Policy

You agree not to use a VPN or any similar technology to circumvent our geographic restrictions or those imposed by our game providers. We prohibit this practice, and any breach may result in confiscation of winnings and suspension of your account. We also reserve the right to investigate suspicious account activity, including multiple accounts, bonus abuse, or collusion.

Customer Support

We provide 24/7 live chat and e-mail support to assist with any questions regarding our services. You may reach us at [email protected], and our FAQ and complaints page are available for additional guidance. We at SupraPlay are committed to resolving your concerns promptly and fairly.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our services, regulatory requirements, or business practices. We encourage you to review this page regularly. Continued use of our platform after changes are posted constitutes your acceptance of the revised terms. By playing at SupraPlay Casino, you confirm that you have read, understood, and agreed to these conditions in full.